How to Fix MTN Apple Music NOT Working
Regardless of your smartphones, be it iPhone or Android phones, if the MTN subscriptions to Apple Music is not working on your phone, here’s what could cause it and possible solutions to solve the issue. Many MTN users are facing a common issue: they are not receiving the verification code needed to sign in to Apple Music.
Some users and reported that despite successfully subscription to the service and possibility of receiving the verification code, it never arrives. This issue persists even after trying common troubleshooting steps like disconnecting from Wi-Fi, freeing up space in their message inbox, and reinstalling the app.
Several users have shared their experiences and frustrations with the same problem, including trying to subscribe with a new MTN SIM or attempting to log in after switching devices.
- Related Stories: How to Subscribe to Apple Music in Nigeria using MTN
Although various users have offered potential solutions, like turning off Wi-Fi and using mobile data instead, these suggestions haven't resolved the issue for everyone. The "MTN Apple Music Not Working" is still ongoing and reflects challenges with receiving the necessary verification code to access Apple Music through MTN, with many users still seeking a definitive solution.
In this article, we'll explain how you can simple solve this issue and get your MTN-Apple Music Subscription working and re-subscribe after the plan is expired.
Problems Faced by MTN Users with Apple Music Subscribe
Here are the problems MTN customers are facing while trying to subscribe to Apple Music in Nigeria.
1. Failed Activation of Apple Music Service
Users reported issues where they completed all necessary steps to activate the Apple Music service on their MTN line but did not receive the validation code, which is crucial for activation. This issue led to frustration among users who expected a seamless activation process. If you're also experiencing similar issue, then you have to contact MTN customer care to help you resolve the issue from their ends.
2. Delayed or Missing Verification Codes
Many users have experienced delays or outright failure in receiving verification codes necessary for service activation. This issue has been consistent across several reports, indicating a widespread problem with the validation code delivery system. Still talking about the activation code of Apple Music not sending to your MTN Line.
3. Non-Responsive Service Activation
Some users mentioned that even after receiving and clicking on activation links, the service (such as Apple Music) remained inactive. This problem suggests a deeper issue beyond just receiving the validation code, possibly related to the backend processes of service activation.
MTN's Suggested Solutions
Here are possible solutions MTN has suggested for it users that are experiencing errors or not receiving the verification required via SMS to complete the activation of the Apple Music subscription.
1. Running Checks on User Lines
MTN Support often requests users to provide their phone numbers via Direct Message (DM) so they can run specific checks on the affected lines. This approach is aimed at diagnosing the problem on a case-by-case basis to ensure tailored solutions.
2. Apology and Assurance
In almost all responses, MTN begins with an apology for the inconvenience caused, acknowledging the user's frustration. This is followed by an assurance that MTN desires for users to enjoy their services seamlessly, which is intended to rebuild trust and confidence.
Prompting for Detailed Issue Reporting
MTN also encourages users to provide a detailed description of their issues to facilitate more effective troubleshooting. This approach ensures that MTN Support can address the problem more efficiently by understanding the user's specific situation.
How Suggestions for Fixing the MTN Apple Music Not Working
If you're facing issues with the MTN USSD code for subscribing to Apple Music, there's a reliable solution using the myMTN service. This app is a comprehensive tool for MTN customers in Nigeria, providing access to various products and services, including subscribing to Apple Music. The myMTN NG App simplifies the process and has proven effective for users who couldn't activate Apple Music through the USSD code.
To begin, you'll need to download and install the myMTN NG App. Android users can find it on the Google Play Store, while iPhone and iPad users can download it from the Apple Store. After downloading, you must set up your account. Launch the app and click "Register Now" if you don’t have an account. You can register using Facebook, Gmail, iCloud, or your MTN phone number, though registering with your MTN number is recommended. Ensure you input your correct KYC information for NIN verification before submitting your details to finalize your registration.
Once your account is set up, subscribing to Apple Music is straightforward. Open the myMTN NG App and navigate to the dashboard. From there, select "Fun" from the app marketplace list and click on "Apple Music." You’ll find an "Activate Service" button—click it and follow the on-screen prompts. After completing these steps, you should receive a confirmation message indicating that your Apple Music subscription with MTN has been successfully activated.
Conclusion
While users are experiencing significant issues with service activation, particularly related to Apple Music and verification codes, MTN is actively responding with checks and personalized support. However, the repeated occurrence of these issues highlights a need for more robust and preventive solutions on MTN’s part to avoid similar problems in the future.
In addition, using the myMTN NG App is a reliable alternative for subscribing to Apple Music if the USSD code is not working. The app not only resolves this issue but also offers additional services that enhance your overall MTN experience. Following the step-by-step guide should help you subscribe to Apple Music seamlessly.
